At Livora Home Shop, we’re committed to making your home enhancement journey as seamless as our storage solutions. Below you’ll find answers to our most commonly asked questions about our products, delivery, and services.

Product Questions

What types of home storage solutions do you offer?
We specialise in thoughtful home organisation with our curated selection including: cube shelving, floating shelves, wall-mounted shelves, storage baskets/boxes/containers/drawers/tubs, and shelving brackets. We also offer complementary home decor like rugs, doormats, and curtain accessories.
Are your products suitable for small apartments?
Absolutely! Many of our products like wall-mounted shelves, narrow runners, and cube storage are specifically designed with space-conscious homeowners in mind. They ship flat-packed for easy transport and assembly.
How do I choose between curtain poles and curtain tracks?
Our curtain poles offer a classic look ideal for lighter drapes, while tracks provide smooth operation better suited for heavier curtains. Our curtain hooks, rings, and tiebacks complement both options beautifully.

Ordering & Account

How can I track my order?
You’ll receive tracking information via email once your order is dispatched. This allows you to follow your package’s journey until it arrives at your door.
Can I change my order after placing it?
We process orders quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to make changes, and we’ll do our best to accommodate your request.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.

Delivery Information

What are my delivery options?
We offer two premium delivery services:
– Standard Shipping (£12.95): Handled by DHL/FedEx, delivers in 10-15 days after dispatch
– Free Shipping (orders over £50): Our eco-friendly EMS option delivers in 15-25 days after dispatch
Do you ship internationally?
Yes! We proudly serve discerning homeowners worldwide (excluding some Asian and remote regions). All international shipments include customs-friendly documentation.
How long does order processing take?
Our team carefully prepares each order within 1-2 business days before dispatch. You’ll receive notification when your package begins its journey.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the date of receipt. Items must be in original condition with all packaging. Please email [email protected] to initiate returns.
What if my items arrive damaged?
We take great care in packaging your items, but if anything arrives damaged, please contact us immediately at [email protected] with photos of the damage, and we’ll make it right.
Do you offer exchanges?
Yes! If you need a different size or color of the same item, contact us within 15 days of receipt, and we’ll guide you through the exchange process.

Still Have Questions?

Our customer service team is always happy to help with any additional questions about our products or services. Reach us at [email protected] or by post at:

Livora Home Shop
51 Shelton Square
Coventry, GB CV3W 7XV

Thank you for choosing Livora Home Shop – where thoughtful delivery meets thoughtful home solutions.