At Livora Home Shop (“we”, “us”, or “our”), operating through lovirahomedecor.com, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our home storage solutions and accessories.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information when you make a purchase.
  • Transaction Data: Details about purchases of our cube shelving, curtain accessories, floating shelves, and other products.
  • Technical Data: IP address, browser type, device information, operating system, and website usage data.
  • Communication Data: Records of your correspondence with us via email at [email protected] or other channels.
  • Marketing Data: Your preferences in receiving marketing from us.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders for our home storage solutions and accessories
  • To provide customer support regarding products like curtain poles, shelving brackets, or storage containers
  • To improve our website and product offerings based on your browsing and purchasing behavior
  • To send transactional emails (order confirmations, shipping notifications)
  • To prevent fraud and ensure payment security (using PCI-DSS compliant processing)
  • To comply with legal obligations and protect our legal rights

3. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Payment processors (like PayPal), shipping carriers, IT service providers, all under strict confidentiality agreements.
  • Legal Requirements: When required by law or to protect our rights and safety.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We do not sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

  • SSL encryption for all data transmissions
  • PCI-DSS compliant payment processing
  • 3D Secure authentication for card payments
  • Regular security audits of our systems
  • No storage of sensitive payment data on our servers

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of your personal data we hold
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data under certain circumstances
  • Restriction: Request restriction of processing your data
  • Objection: Object to certain processing activities
  • Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences when browsing our selection of rugs, doormats, or shelving systems
  • Analyze website traffic and shopping behavior to improve our offerings
  • Provide personalized recommendations for home storage solutions

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy or your personal data:

Email: [email protected]
Postal Address: 51 Shelton Square, Coventry, GB CV3W 7XV