At Livora Home Shop, we’re committed to making your home storage and decor shopping experience seamless from delivery to returns. Below you’ll find all the details about our shipping options and straightforward returns process.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to suit your needs:
- Standard Shipping (£12.95):
- Shipped via DHL or FedEx
- Delivery within 10-15 business days after dispatch
- Includes full tracking
- Free Shipping (Orders over £50):
- Shipped via EMS
- Delivery within 15-25 business days after dispatch
- Basic tracking included
Note: We ship worldwide except to some Asian countries and remote locations. Delivery times may vary for international destinations.
Returns & Exchanges
We want you to love your Livora Home storage solutions and decor items. If you’re not completely satisfied, you may return or exchange your purchase within 15 days of receiving your order.
Eligibility Requirements
To qualify for a return or exchange:
- Item must be in original condition (unused, unassembled, with all tags attached)
- Original packaging must be included
- Proof of purchase required
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Doormats
- Rugs (unless faulty)
- Curtain hooks/rings that have been removed from original packaging
How to Return an Item
Follow these simple steps:
- Contact Us within 15 days at [email protected] with your order details
- Wait for Approval – We’ll review your request and send a Return Merchandise Authorization (RMA) number within 2 business days
- Package Securely – Include all original packaging, accessories, and documentation
- Ship Your Return – Send to our returns center at:
Livora Home Shop Returns
51 Shelton Square
Coventry, GB CV3W 7XV
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable service.
Refund Process
Once we receive and inspect your return:
- Refunds processed within 3-5 business days
- Refund issued to original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping costs are non-refundable (except for faulty items)
Damaged or Faulty Items
If you receive damaged shelving units, curtain poles, storage containers, or other defective products:
- Contact us immediately at [email protected]
- Include photos of the damage
- We’ll arrange replacement or refund and cover all shipping costs
International Returns
For customers outside the UK:
- You may be responsible for customs duties or taxes on returns
- Mark package as “Returned Goods” to avoid additional charges
- Original shipping fees are non-refundable
Need Help?
Our friendly customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected].
Thank you for choosing Livora Home Shop for your home storage and decor needs!