Welcome to Livora Home Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our home storage and decor products. By accessing this website and placing an order, you accept these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ worldwide, except in certain Asian countries and remote locations where we do not ship. You agree to provide accurate information when creating an account or making purchases.

1.2 Intellectual Property

All content on this website, including product designs, images, text, and logos, is the property of Livora Home Shop and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our home storage solutions (shelves, brackets, storage containers) and decor items (rugs, curtain accessories, doormats). However, slight variations in colour or finish may occur due to monitor settings or natural materials.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you promptly and offer alternatives or a full refund.

2.3 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Doormats
  • Rugs (unless faulty)
  • Curtain hooks/rings removed from original packaging

3. Ordering and Payment

3.1 Order Process

Placing an item in your cart does not reserve it. Orders are only confirmed when payment is processed. You will receive an order confirmation email with details of your purchase.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions, though this won’t affect confirmed orders.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You agree to provide current, complete payment information and authorize us to charge your selected payment method for the total amount.

4. Shipping and Delivery

4.1 Processing Time

We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once your order ships.

4.2 Shipping Options

We offer:

  • Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch
International delivery times may vary.

4.3 Delivery Responsibilities

Once items leave our warehouse, risk passes to you. You are responsible for:

  • Providing accurate delivery information
  • Checking items upon delivery for damage
  • Notifying us immediately of any issues

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of receipt if:

  • Item is in original condition (unused, unassembled, with tags)
  • Original packaging is included
  • Proof of purchase is provided

5.2 Return Process

  1. Contact us at [email protected] within 15 days
  2. Wait for our approval and RMA number
  3. Package items securely with all original materials
  4. Ship to: Livora Home Shop Returns, 51 Shelton Square, Coventry, GB CV3W 7XV
Customers are responsible for return shipping costs unless the return is due to our error.

5.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable (except for faulty items).

6. Customer Responsibilities

6.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

6.2 Prohibited Conduct

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Submit false or misleading information
  • Interfere with other customers’ use of the site

7. Limitation of Liability

Livora Home Shop shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Delays or failures in performance beyond our reasonable control
  • Incorrect use or assembly of products
Our total liability for any claim related to these terms shall not exceed the purchase price of the products in question.

8. Privacy and Data Protection

Your privacy is important to us. All personal information is handled in accordance with our Privacy Policy and applicable data protection laws.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the site after changes constitutes acceptance of the new terms.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

11. Contact Us

For questions about these Terms and Conditions, please contact us at:

Livora Home Shop
51 Shelton Square
Coventry, GB CV3W 7XV
Email: [email protected]